We informed that our dog is very shy and gentle prior to the pickups for the boarding service and then EmmanuelleChaix stopped by our house to pick him up accompanied by a well trained and gentle dog so our dog seemed to be able to go to the boarding service with an easy mind. Also EmmanuelleChaix sent out the email with photo to deliver his situation during boarding service. We believe EmmanuelleChaix is very excellent place with strong love for dog!! We will surely ask their boarding service again!!