T&C

Booking and ContactProtectivity Customer Site Seal

EmmanuelleChaix’ T&C (Terms and Conditions):

Protectivity insures EmmanuelleChaix’ business activities

Your dog should be vaccinated and up-to-date with wormers, flea, tick treatments and necessary treatments as required

It is compulsory for all dogs to be microchipped. You must make sure your dog is fitted with a microchip by the time he/she is 8 weeks old

Dog

 

The Control of Dogs Order 1992 reads:

Wearing of collar by dogs

2.-(1) Subject to paragraph (2) below, every dog while in a highway or in a place of public resort shall wear a collar with the name and address of the owner inscribed on the collar or on a plate or badge attached to it.

It is your responsibility to ensure you provide the appropriate information as per above. Note that both microchip and collar are required

 

You, the owner, are liable by law if your dog:

  • injures someone
  • makes someone worried that it might injure them
  • injures someone’s animal

Any incident, illness, accident, loss and death expenses will be claimed and invoiced, you shouldDog then claim through your dog insurance – this includes third party when your contact details are then exchanged – in any setting, including grooming and training. This also includes all visits to any veterinary clinics as well as travel costs. We are not liable for any incident, illness, accident, loss and death including your dog running off whether on lead or off lead, the dog’s collar/accessories coming off or breaking, fights/injuries/death with other dogs or people, and grooming incidents and accidents. It is your responsibility to ensure you have an adequate insurance cover

The nearest veterinary care should be provided as appropriate when your veterinary practice is further away and on a case-by-case basis. It is your understanding you trust our judgement, we may decide to take your dog to a veterinary practice where he/she is not registered without making contact with you. All costs including travel are at the owner’s expense and will be invoiced. Costs also include registration to the practice visited if necessary, any treatment provided, prescribed medication, as well as additional EmmanuelleChaix’ charges for travel and for the additional time spent at the veterinarian practice, and for time outside of the scheduled service. Payment is required at the time of invoicing. Scratch or scrape injury may be superficial, for example due to playing with bushes and vegetation, interaction with other dogs etc, and may not require veterinary attention however this is usually decided by you when returning your dog, unless a trip to the veterinary practice is made before returning your dog

Attending a dog and situation following an incident, illness, accident, loss and death may meanDog adjusting the daily schedule time and location to accommodate for the necessary care and treatment required for the dog. We try to minimise any impact to any service when your dog is also scheduled for a service, we do not notify you as a result, it is your understanding you trust our judgment whilst altering the day

It is your responsibility to ensure you provide us, by email to EmmanuelleChaix, with current and up-to-date information when your registration details have changed. These include and are not limited to your contact details, your dog status, your setting at home or where your dog is staying, your veterinary details, his/her diet information

When it is unclear whether you have consented to the use of digital media such as photos/photo shoots/videos/filming, indoors/outdoors including your home setting throughout, for example for use on website/third party/media/others, we will use digital media with your dog/you/other party

When it is unclear whether you have consented to the use of feedback/communications, we will use your feedback/communications

We invite you to visit and subscribe to our Google+ , Facebook pages, TwitterYouTube videos and hit the Follow button – bottom of website screen for social media

Our Dog Blog, news which you can follow from the bottom of each page and which is available here is accurate as per the date of publication. The list of dog friendly businesses is Dogalso accurate at the time of publication however changes and updates to their operational may take place

Parks and open space areas may have roadways nearby, it is your understanding off lead includes these areas

Enclosed gated areas are used for dogs who are usually to remain on lead, gates are in place to access and leave these areas, usually with fences around them, and we cannot guarantee they are fully secure despite checking, it is your understanding your dog may go off lead in these areas,  it is your understanding you trust our judgment 

Whether your dog is trained or not, off the lead or on the lead, he/she may not respond to the recall at all times in some situations because of triggers such as being drawn to water, other dogs and people, birds, squirrels, other animals, any other triggers. We are not liable for such events including any incident, illness, accident, loss, death, and any other matter

We are not liable for any incident, illness, accident, loss, death, and any other matter when it is arranged to drop your dog at an address without supervision and when you are not present. DogWhen you have staff members working at the address, and if they have agreed to ensure your dog is safe, it is their responsibility to make sure the environment is adequate for your dog

We are not liable for any items, alarms and property at your address when accessing your property

It is your understanding that your dog may feel challenged by situations and settings. It is your responsibility to ensure you have the appropriate plan of action in place for your dog to address these challenges, you are responsible for the training of your dog which require patience and commitment from you. We are not responsible for the training of your dog. We are not liable for any incident, illness, accident, loss, death, and any other matter as per the above

We are not responsible for any training techniques you may have been advised to follow, it is your understanding the best advice is provided to support you and your dog

Unforeseen circumstances such as delays in traffic, public transports and the day’s activities may mean running behind schedule, we try to meet the schedule times and request a degree of flexibility

New services – first month- require at least 2 weeks notice by email 9am-4pm Monday-Friday, outside of bank holidays and not accounting for pausing/going away periods, for cancellation; and at least 1 week notice by email 9am-4pm Monday-DogFriday, outside of bank holidays and not accounting for pausing/going away periods, for rescheduling, or the full charge will be requested and collected

Stay-and-care boarding require at least 4 weeks for rescheduling, or the full charge will be requested and collected

Some ongoing services are packaged and require a minimum number of hours weekly/monthly in order to be eligible, this is whether or not hours are being used – rescheduling, pausing/for example going away, changes are then not applicable. Services cannot be used during another month when the hours are not being used

Training packages are non-refundable and cannot be cancelled once the invoice has been issued, the agreed rate is applicable as a package only

Ongoing services require at least 4 weeks notice by email 9am-4pm Monday-Friday, outside of bank holidays and not accounting for pausing/going away periods, for cancellation and for pausing a service, or the full charge will be requested and collected – packaged services cannot be paused in order to be eligible. DogChanges/rescheduling a service which was originally in place are treated as cancellation as the ongoing services have been planned ahead for the usual days scheduled, this includes unforeseen circumstances where you may need to cancel because, for example, of a veterinary appointment when your dog is unwell or because of personal accident/matter affecting you

Ad-hoc monthly schedules require at least 2 weeks notice by email 9am-4pm Monday-Friday, outside of bank holidays and not accounting for pausing/going away periods, for rescheduling, or the full charge will be requested and collected

Invoiced or already paid for Training takes place in all weather and the above applies

The above timescales are the minimum required notice periods, you should notify us as soon as possible

We request that you send us an email during the above times 9am-4pm Monday-Friday, outside of bank holidays, for communication updates, follow-ups, rescheduling and changes, pausing a service and cancellations. Note that an email should be sent so we can process it during these timings, this is also because phone/text messages are not always checked and monitored outside of the above times

When you are emailing or calling EmmanuelleChaix, we respond/return your call as soon as we can based on the daily activities, usually 9am-4pm Monday-Friday, outside of bank holidaysDog

When you are running late, for emergency contact, and for last minute notifications for any service, you should notify EmmanuelleChaix by email and text message as soon as you can to allow us to plan ahead, we will try and accommodate. Ongoing services must meet the agreed times and consistent lateness may be charged, you must make sure you allow sufficient time for traffic for example. The difference for the additional charge above applies for impacting on the schedule. We will notify you if we cannot accommodate

We will always try and accommodate a reschedule at short notice whenever possible, however the initial charge for the service and any additional cost for anything unplanned always apply in full, and as per the above required notice period because of replanning – this means an additional charge applies. Service timings may be shorten. As much notice as possible should be given to facilitate planning because it impacts on the schedule

All services around and during Christmas, New-Year, and bank holiday periods are subject to confirmation from EmmanuelleChaix – the few days before and after these periods – additional Dogperiods over the year are also subject to confirmation and you should make arrangements accordingly. An increased rate is applicable at these times. The increased rate is applicable and invoiced for ongoing services, therefore if your schedule is different during these times, you should ensure you notify us as per the required notice period above, and request the days around and during these periods

Early in the day, end of day, and weekend services are subject to an increased rate

Payment is due in advance and prior the service starts/invoice, at the time of booking/invoicing or a minimum of 2 weeks prior the beginning of the month for ongoing/packaged services, or a minimum of 2 weeks prior the start date for ad-hoc schedules whenever the schedule allows this. Packaged services require a minimum number of hours weekly/monthly in order to be eligible, this is whether or not hours are being used, services cannot be used during another month when the hours are not being used, these are invoiced monthly automatically. Stay-and-care boarding requires a 50% non-refundable deposit to secure the service and full payment when within 4 weeks of start date

Ongoing services are invoiced monthly and invoices may be sent out on different days monthly, Dogit is your responsibility to ensure you provide us with any updates for the ongoing schedule as per the required notice period

Some periods over the year are subject to confirmation from EmmanuelleChaix for ongoing services, we may confirm your schedule 2 weeks before the requested schedule date or sooner whenever possible, you should make arrangements accordingly in the event we cannot provide a service for the period requested. The invoice is issued to confirm we are able to cover the schedule requested. Any dates and information you may have provided which relate to beyond the month ahead are noted, these are however only checked and confirmed when the invoice is issued

The payment ID reference provided at the top of the invoice should be indicated on your online banking

When you cancel or reschedule a service that has been invoiced, or that has been paid for prior to invoice, the initial charges apply unless this is before the required number of weeks notice period. You should advise us by email by the end of the next day, and before the notice period, Monday-Friday 4pm outside of bank holidays,  to avoid charges. This also applies to services that are reinstated following a cancellation or reschedule, this means that unless you advise us by email by the end of the next day and before the notice period, Monday-Friday 4pm outside of bank holidays, charges for reinstating and replanning are charged. Please make sure you have checked that dates and services are correct on all invoices sent to youDog

When you are going away and when ongoing service is paused, payment is required prior to your time away/service paused for the services scheduled when returning, and a minimum of 3 days/Monday-Friday, outside of bank holidays, before your time away/service paused. This is to ensure payment is processed without delay. Please ensure you notify us of your time away

Current rate is subject to change with notice of a week often based on the level of care for your dog and puppy

When you are delayed for any service or unsure of your return time for the Sitting service,
and when the delay is over 10 minutes of the booked return time, an invoice will be issued for the difference not invoiced, note that the full hourly rate is applied

We request that you meet timings agreed including Stay-and-care boarding timings to facilitate the care provided

We accommodate for Stay-and-care boarding whilst you are on holiday, on business or simplyDog away, or out and about, this is subject to request. It is your understanding your are happy to leave your dog whilst away, additional services may be added on assessment to complement the level of care, formal training is not provided during this period. We may split settings based on activities, and to allow us to carry on with usual day-to-day tasks

We can House-sit your dog whist you are away, this is subject to request. It is your understanding your are happy to leave your dog whilst away, additional services may be added on assessment to complement the level of care, formal training is not provided during this period. We may split time between home and other settings based on activities, and to allow us to carry on with usual day-to-day tasks

It is your responsibility to ensure you have provided us with additional contact details when you are away

When you are planning to be away with your dog following service on a specific day, you should notify us as soon as possible to ensure we meet the drop-off service timing

Treatments such as wormers, flea, tick treatments, and any specific needs which are required during Stay-and-care boarding should be advised

Continuous damage caused to property, items such as bedding and toys, equipment, and inconvenience such as marking is at the owner’s cost and will be charged

We are not responsible for personal items belonging to your dog that have been damaged or lost for example through playing or use

Day care is at a set fee comprising of time outdoors – walks, targeted exercise regime, DogTraining and additional services may be added to complement the level of care and to support early starts and night services. Formal training is not provided during Day care

The Walking service has a set time of at 45 minutes minimum which is assessed and reviewed based on your dog’s needs and energy levels at the time of service on the day, this means the walks may vary in time duration. We tailor short walks for smaller dogs and puppies, and for rehabilitation and older dogs on request. Other services operate on assessment and guidance. When your dog is learning the walking for example without pulling on the lead, he/she may need to feel relaxed and calmer before venturing out and we may spend time to achieve this before taking him/her out. Walking is aimed at trained dogs or dogs walking well on the lead – training requires patience and time from you as it takes commitment to achieve positive sustainable good behaviours, we are not responsible for the training of your dog, and training can be scheduled as required

We may use accessories to support your dog’s walking and when needed, for example leads, collars, and muzzles may be used as required

All services including Day care operate with a degree of flexibility to fit with the daily schedule, activities, and weather when your dog seems to be affected by the cold, rain and heat for example. We do not notify you as this is based on judgement and we adjust the service timings on the day, this means the times may be shorten

Thick waste bags should be provided at least every few weeksDog

The Click, purchase and collect service is provided at a fee for diet, play and stimulation items

Feeding timings are followed as much as possible when advised. We can provide our selected
food based on the breed and size of your dog, this includes a fresh and/or raw diet, we may also provide your regular range, this includes a service fee. Selected quality treats are at an additional cost when it is necessary to use them for example during Stay-and-care boarding and for Training

All services including pick-up and drop-off services are provided by different parties and these may vary in location over time to accommodate our schedule. This may impact on the current rate for your dog to cover for pick-up/drop-off and location as required. Other dog/s may be present when picking-up and dropping-off your dog, they may enter your address. Keys provided are made available to these parties for access, whenever you have provided these

When you are dropping your dog off, the location may also vary to accommodate our schedule

We adjust the schedule times and possible arrangements for all services to accommodate for the daily schedule changes, activities, and situations arising, we do not notify you as a result, it is your understanding you trust our judgment whilst planning and altering the day. Services are covered by the team including volunteers, different parties within the team may provide the services scheduled

We may travel by private or public transports. We travel throughout London and further afield Dogfor any services

All contacts with regards to scheduling, changes, updates during service, and any other queries are made directly by email with EmmanuelleChaix

Towels should be available for your dog to be dried when it is raining and when he/she is returned to your address

When your dog gets dirty playing or swimming whilst outside and whilst on Stay-and-care boarding, it may be necessary to give him/her a bath and grooming which can be arranged when it has been requested. You understand your dog may get dirty whilst outside, this includes accessories and toys. He/she may also get wet near water

We are not responsible for possible interaction outcomes between unneutered male dogs and unsprayed female dogs for any service, including Stay-and-care boarding, this includes your dog and other dogs mating

You understand any bedding, accessories and toys you may provide for any services and for Stay-and-care boarding may be damaged or lost for example through playing with your dog and other dogs, through use, we do not replace or wash items as they may not have time to dry

Sub-contracting may be applicable for some services and the sub-contractor’s T&C applyDog

It is your responsibility to ensure your dog is picked-up accordingly by the relevant party if different to yourself/the owner, this arrangement is not usually checked

The service may have to be paused for bitches on heat

We reserve the right to change or amend the T&C at any time, please ensure you refer to them periodically and at the time of invoicing

We reserve the right to cancel, decline and terminate a service due to any circumstances and at any time

© EmmanuelleChaix . Your dog and puppy first

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